Order & Delivery

Placing Orders

  • Please place your order 2 working day before pick up/ delivery date, unless special arrangement is agreed.
  • Please kindly note, we don’t deliver orders on Sunday, while store pick up is not available on Monday as Jouer Atelier is closed on Monday.
  • Please place your order 2 working day before pick up/ delivery date, unless special arrangement is agreed.
  • Upon receipt of your order, you will receive the order confirmation email. When your order is shipped, you would receive the email about the delivery information. A phone call would be made for any confirmation needed.
  • Upon receiving your order, we will issue confirmation through email. Please feel free to contact us if you cannot receive the confirmation.
  • No cancellation and refund would be accepted after the order is confirmed. We also reserve the right to not accepting any reschedule request due to limited availability.
  • If there is any need for order modification, or pickup/delivery rescheduling, please contact us at least 5 days in advance. Please understand, all orders are handmade, rescheduling is subject to availability of the new pick up/delivery date.

Delivery / Pickup Arrangement

  • Daily cut off time is 2 pm. Orders placed after 2 pm will be considered as orders made on the following day. The earliest delivery time every day is 12 pm, and the latest delivery time is 7 pm.
  • No delivery service for outlying islands, the airport, and restricted areas of Hong Kong.
  • We would share your delivery information to Lalamove, who is our delivery partner. When the driver arrives the delivery address, Lalamove driver would call the recipient’s contact number to pass the delivery. Detailed service level agreement please refer to Lalamove’s Terms & Conditions
  • Please note, an additional delivery charge will apply if second delivery is required due to incomplete/incorrect recipient information or absence of recipient at the designated date, time and address.
  • In the case of a black rainstorm or typhoon signal no. 8 or above, delivery will be postponed. We will contact you to make a new delivery arrangement.
  • Delivery charge per order amount:

Additional Notice

  • All food should be consumed on the day of purchase.
  • The listed price is only applicable to the standard design. In case any amendment is needed, Jouer reserves the right to provide the further quotation. The actual price of the product depends on the finalized design requirement.
  • Please note that as the colour is hand mixed, it is very likely that the colour and look of the cake vary slightly from the reference photo. The product photo in this online store is for reference only.
  • By submitting the order, you agree to accept the terms and condition.
  • Subject to supply availability, Jouer reserves the right to replace food products of equal value.
  • In case of disputes, the decision of Jouer shall be final and binding.